FAQ & Support

Delivery

How long will delivery take if I've ordered within the UK?
We know once you've ordered something you want to get it as soon as possible and we want to do just that!

  • Large gym equipment (power racks, barbells, benches, bumper plates) is sent via UPS Next Day (£49.99) and dispatched within 1 working day as standard.
  • Clothing and accessories are sent via Royal Mail Tracked 48 (3-5 business days: £4.99, or free on orders over £80) or Royal Mail Tracked 24 (1-2 business days: £6.99), and dispatched within 1 working day as standard. If there are Royal Mail strikes we will switch over to DPD next day delivery so that receiving your training gear on time will be the least of your worries!

Do you ship outside of the UK?
Not at the moment. We currently deliver within the UK only, and large gym equipment can only be delivered to mainland UK (England, Scotland and Wales).

I haven't received my order yet, what do I do?
Please email support@rawstrengthbarbell.com or just DM us on Instagram with your order number and query and we will get back to you ASAP.

Full details: Shipping Policy

Returns & exchanges

Can I return or exchange an item?
Please see our Refund & Exchange Policy.

Discounts

Do you offer student or Blue Light discounts?
Yes, 15% off. See our Student Discount and Blue Light Discount pages.

Still need help?

Email support@rawstrengthbarbell.com or use our contact form. If your enquiry relates to an existing order, please include your order number.